Refund policy
Refund Policy
At ViviCoti, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you may be eligible for a refund under the terms outlined below.
Eligibility for Refunds
Refunds are applicable for products in the following categories: Kitchen, Cleaning, Home, Beauty, Stationery, Storage, Appliance, and Health, provided they meet the conditions below:
- Items must be unused, in their original packaging, and in resalable condition.
- Refund requests must be submitted within 30 days of the delivery date.
- Proof of purchase, such as the order number or receipt, is required.
Non-Refundable Items
Certain products are not eligible for refunds, including:
- Personal care and beauty items that have been opened or used.
- Customized or personalized products.
- Items damaged due to customer misuse or negligence.
How to Request a Refund
To initiate a refund, please contact our customer support team via email at [email protected] with the following information:
- Your order number.
- A detailed reason for the refund request.
- Photos of the product, if applicable, to help us assess the condition.
Once your request is received, we will review it and respond within 5 business days. If approved, the refund will be processed to the original payment method within 10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product). In such cases, we will provide a prepaid return label.
Exceptions
This policy does not affect your statutory rights as a consumer. For further assistance, please email us at [email protected].