Privacy policy
Introduction
At ViviCoti, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website and services. By using ViviCoti, you agree to the practices described in this policy. We comply with international privacy regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
Information We Collect
We may collect the following types of information:
- Personal Information: Such as your name, email address, shipping address, and payment details when you make a purchase or contact us.
- Technical Information: Including your IP address, browser type, device information, and cookies to enhance your browsing experience and analyze site performance.
- Usage Data: Information about how you interact with our website, such as pages visited, products viewed, and time spent on the site.
How We Use Your Information
We use your information for the following purposes:
- To process and fulfill your orders, including shipping and customer support.
- To improve our website, products, and services based on your feedback and usage patterns.
- To communicate with you about orders, promotions, and updates, where permitted by law.
- To comply with legal obligations and prevent fraudulent activities.
Data Storage and Protection
Your data is stored securely using industry-standard encryption and access controls. We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements. We implement measures to protect against unauthorized access, alteration, or destruction of your data.
Sharing of Information
We do not sell your personal information to third parties. We may share your data with trusted service providers (e.g., payment processors and shipping carriers) solely for the purpose of completing your orders and improving our services. These partners are contractually obligated to protect your data and comply with applicable privacy laws.
Your Rights Under GDPR and CCPA
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you.
- Correction: Update or correct inaccurate data.
- Deletion: Request deletion of your personal information, subject to legal exceptions.
- Opt-Out: Opt out of the sale of your personal information (as defined under CCPA).
- Data Portability: Receive your data in a structured, machine-readable format.
To exercise these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by law.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website, and we encourage you to review it periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please email us at [email protected].