Faq
Frequently Asked Questions
What products does ViviCoti offer?
ViviCoti provides a wide range of products including Kitchen, Cleaning, Home, Beauty, Stationery, Storage, Appliance, and Health items. Our goal is to offer high-quality essentials for your daily needs.
How can I place an order?
To place an order, simply browse our product categories, add desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details to complete your purchase.
What payment methods are accepted?
We accept major credit cards, debit cards, and PayPal for secure and convenient transactions. All payments are processed through encrypted channels to ensure your information remains safe.
How long does shipping take?
Shipping times vary based on your location and the selected shipping method. Typically, orders are processed within 1-2 business days, and delivery can take 3-7 business days for standard shipping. Expedited options are available at checkout.
What is your return policy?
We offer a 30-day return policy for most unused and unopened items in their original packaging. Please contact our support team at [email protected] to initiate a return and receive further instructions.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to monitor your package's delivery status. If you encounter any issues, feel free to reach out to us.
Do you ship internationally?
Currently, we ship to select countries. During checkout, you can enter your address to check if we deliver to your location. For specific inquiries, email us at [email protected].
How can I contact customer support?
For any questions or assistance, please email our support team at [email protected]. We aim to respond to all inquiries within 24 hours during business days.
Are my personal details secure?
Yes, we prioritize your privacy and security. All personal and payment information is encrypted and handled in compliance with data protection regulations. We do not share your details with third parties without consent.
Can I modify or cancel my order after placement?
Orders can be modified or canceled within 1 hour of placement, provided they have not yet entered the shipping process. Contact us immediately at [email protected] for assistance with changes.